Announcement
Welcome to The Scarlett Butterfly! If you have any questions, please message me and I will be happy to answer them!
Visit us on Facebook: www.facebook.com/thescarlettbutterfly or
find us on Instagram: www.instagram.com/the_scarlett_butterfly
Featured items
Items
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Reviews
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Stephanie on Mar 16, 2024
5 out of 5 starsI made a mistake and ordered the wrong style of glass and I contacted the seller and they were pleasant to work with! Easily switched to the style I wanted and was shipped very quickly. Cannot wait to display this at my wedding.
Amanda responded on Mar 21, 2024
Thank you, Stephanie! Congratulations on your upcoming wedding!!
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Joy on Mar 28, 2024
5 out of 5 starsIt added the perfect touch to my daughter in laws bridal shower
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Danni Murray on Mar 12, 2024
5 out of 5 starsWonderful quality! Cant wait to put in on display!
Amanda responded on Mar 16, 2024
Thank you so much, Danni! I'm so happy you love the sign!
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Madison on Mar 6, 2024
5 out of 5 starsI've gotten some signs similar to this one before, but this one is by far the best quality one I've seen in a while. It was perfect!
Amanda responded on Mar 6, 2024
Madison, thank you so much for this great review! It made my day! I'm so happy to hear you love the sign.
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Patricia on Feb 23, 2024
5 out of 5 starsExactly as pictured, packaged great, came quickly, absolutely perfect and can’t wait to use this to represent our missing loved ones at our wedding. Thank you so much.
Amanda responded on Feb 26, 2024
Thank you so much, Patricia! Congratulations on your upcoming wedding!
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Shipping and Holiday Cutoff Dates for 2022
All orders will ship USPS First Class mail or USPS Priority mail unless chosen otherwise by customer.
Please allow plenty of time for the production and shipping during a busy holiday season.
Shop Hours
Our shop is open 24/7 for your shopping convenience. If you have questions, please message us. We will answer your questions as quickly as possible.
Studio Hours:
Monday ~ Friday 9 am - 7 pm EST (New York, NY USA Time Zone).
Saturday Closed
Sunday Closed.
Major Holidays Closed.
Please note: Based on the New York, NY, USA Time Zone.
Shipping Policy
The Scarlett Butterfly can not promise that the USPS shipping schedule will be on time. Once the package leaves our hands and USPS takes it, it is no longer our responsibility if there are delays.
The Scarlett Butterfly is not responsible for lost packages that are marked delivered. We will do everything we can to help you look for it and work with you to try and solve the problem.
Buyer is responsible for return shipping.
If a package is returned to us, the buyer is responsible for the cost if they would like it reshipped.
Custom and Personalized Orders
Custom and Personalized Orders are always welcome. If you have questions, please be sure to send me a message to make sure that I am able to meet your request. Please make sure you give enough time for production and shipping before you need your item. Thank you!
What do I do if my package is lost or says delivered and I can't find it?
First, please contact me within 7 days of not being able to find your package. I will then check on the tracking and update you with the information that I have.
Secondly, if your package says delivered and you cannot locate it, please contact your post office and ask for the GPS coordinates of where it was delivered. They should be able to give you all of the information that they have.
If you still cannot locate the package, you need to file a police report for the missing item.
We will help you in any way that we can. Unfortunately, once the item leaves our hands, we are not responsible for lost packages.